COVID 19 Kent County F.O.C.

Kent County, 17th Circuit Court, Honorable Mark A. Trusock 17th Circuit Court Public Notice- COVID-19 - https://www.accesskent.com/Courts/17thcc/ Court/FOC web page: https://www.accesskent.com/Courts/FOC/default.htm Kent County Friend of the Court Updated 4/13/2020 • Is there any public access to your FOC office right now? Building is open during normal business hours, but access to services very limited. • Is your office accepting cash, in-office payments? No, but someone from financials is working each day to deposit checks and money orders that come in. • What is the best method for customers and attorneys to contact the FOC office right now? Email foc.mail@kentcountymi.gov or use 2-way communication on the MiChildSupport portal (http://micase.state.mi.us). • Are you taking phone calls from the public? If so, what is that phone number? No; 877-543-2660 IVR / 616-632-6888; Our phone center is temporarily down (intermittently we've answered phones from noon to 4:00 daily and expect to resume that again soon). Voicemails being checked and answered daily. • Is there an e-mail address that customers and attorneys can use to send documents and communications? foc.mail@kentcountymi.gov • If you have email communication, are public/attorney e-mail communications being answered? Yes • Can customers communicate with the office using 2-way communication through the MiChildSupport portal? Yes • Is the office currently opening the mail? (snail mail) Yes • Are staff currently processing custody and parenting time complaints? Yes. • Are staff currently enforcing child support payment? Yes; reviewing cases and contacting non-compliant payers, resolving warrants. • Are staff currently processing requests for child support modification? Yes, staff are primarily working on pending reviews. Starting new reviews has been limited but we are working to ramp that up. Kent County Prosecuting Attorney (Family) -or- Friend of the Court Establishment Unit Updated 4/10/2020 • Is there any public access to your office right now? Closed • What is the best method for customers and attorneys to contact the FOC office right now? Phone • Are you taking phone calls from the public? If so, what is that phone number? No; 616-632-6645 - checking voicemail • 8am - 4pm. • Is there an e-mail address that customers and attorneys can use to send documents and communications? • If you have email communication, are public/attorney e-mail communications being answered? • Can customers communicate with the office using 2-way communication through the MiChildSupport portal? Yes • Is the office currently opening the mail? (snail mail) Yes • Is your Clerk’s Office accepting new paternity and support filings and motions? Yes, with limited staff • Are you providing some establishment services during the state of emergency? Yes. We are conducting interviews over the phone, we are filing cases and serving by cert mail/alt service. PHC's are being handled over the phone. • Are you able to serve process during the state of emergency? Yes. Not personal service. We are sending papers out certified mail/ ALT service • What services are you not currently able to perform? Yes- We are not doing personal service, genetic testing or hearings.